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Does Fastbox provide necessary contents to prepare product sets (such as handouts and free gifts)?
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Clients are required to provide necessary contents to create product sets.
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Does Fastbox repackage returned items for shipping when there are no defects?
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When no defects are found in a returned item, we repackage the item for redistribution after checking the order details.
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Does Fastbox provide any solution for return requests?
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We provide a collection service for returns.
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Is Fastbox’s warehousing space equipped with access control systems for site management?
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We divide our warehousing space into controlled/restricted/open-access areas and limit the number of individuals who can access each area while monitoring the warehouse operation with CCTV.
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Does Fastbox provide technical support?
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Yes, we have professional teams specialized in facilities, software systems, and development. We also have a professional security team (CISA accredited).
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Does Fastbox offer online business monitoring reports?
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Yes, business monitoring reports are currently provided at no cost upon request. We are planning to refine our business monitoring system to give better service experiences to our clients.
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Does Fastbox provide WMS (Warehouse Management System)?
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WMS is currently unavailable but in planning.
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Is the warehousing space equipped with security cameras to protect inventories?
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Yes, there are full HD security cameras installed in major sections and operating 24 hours a day
(recorded videos are kept for 2 weeks).
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Does Fastbox provide both inventory management systems for international shipments and 3PL solutions
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Clients are required to provide necessary contents to create product sets.
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What are contract procedures and where can I get a quote?
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We provide consultations for the contract and cost via e-mail.